Logo MalyciaMalyciaEN
<- Back

Privacy Policy

Last updated: April 01, 2026

This Policy describes how Malycia App handles personal data. Use of the platform assumes that the user has read and accepted the Terms of Use and this Policy at the time of contracting, through express acceptance in the platform flow.

1. Information we collect

a) Provided directly by the user

  • Name
  • Email
  • Phone number
  • Companion personality

b) Collected automatically

  • Message date and time
  • Unique account identifier
  • Web panel usage data

1.1 Sensitive data

Some provided data may be considered sensitive. In these cases, processing occurs with reinforced security measures and only for the purposes of this Policy.

2. Use of information

  • Generate personalized replies
  • Interpret messages with artificial intelligence
  • Display user ranking
  • Improve AI accuracy
  • Ensure security and data availability

2.1 Legal bases (LGPD)

Personal data processing occurs in accordance with Law No. 13.709/2018 (LGPD), especially under the legal bases of contract execution and preliminary procedures, compliance with legal or regulatory obligations, legitimate interest for security and service improvement, and consent when necessary.

3. Sharing information

We may share data with operators and partners necessary for the service operation, always under confidentiality and security agreements, such as:

  • Infrastructure (hosting, database, monitoring, and backup)
  • Messaging and WhatsApp integration (official API)
  • Support and customer care
  • Payment processors and antifraud providers, when applicable

Sharing may also occur to comply with legal obligations, exercise rights, prevent fraud, and protect the rights of the platform and its users.

4. Storage and security

  • Data encryption
  • Secure authentication
  • Access monitoring
  • Regular backups

4.1 Data retention

Personal data is kept only for the time necessary to fulfill the purposes of this Policy, comply with contractual or legal obligations, and ensure security. After that period, data may be deleted or anonymized, as applicable.

5. Data subject rights

Under LGPD, you may request:

  • Confirmation that processing exists
  • Access to the data
  • Correction of incomplete, inaccurate, or outdated data
  • Anonymization, blocking, or deletion of unnecessary data
  • Portability, when applicable
  • Deletion of data processed under consent, when applicable
  • Information about sharing
  • Withdrawal of consent, when applicable

To exercise your rights, contact suporte.malycia@gmail.com.

6. WhatsApp integration (under development)

We use the official WhatsApp Business Cloud API to:

  • Send and receive messages
  • Automate records

8. Cookies and browsing

We use cookies and similar technologies to keep the session authenticated, remember preferences, and improve experience and security. Disabling cookies in the browser may affect the panel functionality.

9. Updates

This Policy may be updated. Changes will be communicated through the website or official WhatsApp.

Data Protection Officer (DPO): for privacy and LGPD matters, use suporte.malycia@gmail.com with the subject "LGPD".